Last Updated: 08 November 2024.

Welcome to Upashay Health Services LLP (referred to as “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access and use of our website (https://upashay.com/) and mobile application (Upashay), including all services we provide, such as medical-related home services (Doctor, Physiotherapy, Nurse, Patient Care Taker, Home X-Ray, Ambulance Service, Medical Equipment Rental Service, Pathology Service, Ayurveda Panchkarma Service, and Ward Boy). By accessing or using our website or app, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. General Information

    • Website Name: Upashay

    • Customer App Name: Upashay

    • Customer App Name: Upashay Health Partner

    • Entity Type: Upashay Health Services LLP

    • Country: India

    • State: Maharashtra

2. Account Creation

Users may create accounts on our website and app to access our services. When creating an account, you agree to provide accurate, up-to-date information and maintain the confidentiality of your account details. You are responsible for all activities that occur under your account, and you must immediately notify us of any unauthorized use.

3. User-Generated Content

Users can create and upload content (such as text, images, and other materials) through our website and app. By uploading content, you retain ownership of your content but grant https://upashay.com a non-exclusive, royalty-free, worldwide license to use, reproduce, and display your content as needed to provide and improve our services.

You are solely responsible for ensuring that any content you upload complies with all applicable laws and does not infringe on the rights of any third party. We reserve the right to remove any content that violates these Terms or is deemed inappropriate.

4. Medical and Home Care Services

Upashay Health Services LLP offers various home-based healthcare services designed for patient care at home. These services include:

    • Doctor: In-home medical consultations and treatment by qualified doctors.

    • Physiotherapy: Personalized physiotherapy sessions at home for rehabilitation and recovery.

    • Nurse: Professional nursing care at home for medical conditions and post-surgical support.

    • Patient Care Taker: Non-medical support for daily living activities, personal hygiene, and assistance.

    • Home X-Ray: Portable X-ray services conducted at home for diagnostic purposes.

    • Ambulance Service: Emergency medical transportation to healthcare facilities.

    • Medical Equipment Rental Service: Rental services for medical equipment, such as hospital beds, oxygen cylinders, and wheelchairs.

    • Pathology Service: Home-based sample collection for diagnostic tests.

    • Ayurveda Panchkarma Service: Traditional Ayurvedic therapies and Panchkarma treatments delivered at home.

    • Ward Boy: Assistance with patient mobility, housekeeping, and non-medical patient support.

All services are provided by licensed healthcare professionals and support staff. Upashay Health Services LLP is not liable for any medical decisions or treatment outcomes. We ensure the highest standards of care but encourage you to consult your primary physician for critical decisions. Our services are intended for non-emergency care only.

5. Disclaimer

The services provided by Upashay Health Services LLP, including Doctor, Physiotherapy, Nurse, Patient Care Taker, Home X-Ray, Ambulance Service, Medical Equipment Rental Service, Pathology Service, Ayurveda Panchkarma Service, and Ward Boy, are designed for home-based care. While our team consists of licensed and qualified healthcare professionals, Upashay Health Services LLP does not provide emergency medical care or hospital-based services.

Important Notes:

    • The information and services offered by Upashay Health Services LLP are not a substitute for professional medical advice, diagnosis, or treatment. In case of an emergency, users should contact a hospital or emergency services immediately.

    • Upashay Health Services LLP makes every effort to ensure the accuracy and reliability of the services provided, but we do not guarantee specific outcomes or results from our healthcare services.

    • Users acknowledge that any medical or treatment decisions should be made in consultation with their primary care physician or specialist.

    • Upashay Health Services LLP will not be held liable for any adverse outcomes resulting from failure to follow medical advice, misuse of services, or delay in seeking appropriate emergency care.

6. Consent for Booking Services

By booking any healthcare service on Upashay app and website, you acknowledge and consent to the following:

  • Scope of Services: Our services are for non-emergency care only, delivered by qualified healthcare professionals. Upashay Health Services LLP does not provide hospital-based or emergency medical care.

  • Professional Responsibility: Services provided are for home-based care by licensed professionals. Upashay Health Services LLP is not responsible for any medical decisions made during treatment.

  • User Responsibility:

    • Accurate Information: Users must provide up-to-date information when booking services. Incorrect information may impact service quality.
    • Compliance with Medical Advice: Users are responsible for following healthcare instructions provided by Upashay Health Services LLP professionals. Non-compliance may lead to ineffective treatment.
    • Non-Emergency Nature: For life-threatening situations, users should immediately contact emergency services.

  • Privacy and Confidentiality: All personal health information shared is confidential per our privacy policy. Data shared will only be used for service provision.

  • Consent to Treatment: By booking a service, you consent to treatment by Upashay Health Services LLP healthcare providers. Certain services may require additional consent, provided by the professional on-site.

7. User Responsibility

By using Upashay Health Services LLP services, users agree to the following responsibilities:

    • Accurate Information: Users must provide accurate and up-to-date information when creating an account or booking any service. Any misinformation may affect the quality and outcome of the services provided.

    • Compliance with Medical Advice: Users are responsible for following the medical advice and instructions provided by Upashay’s healthcare professionals. Failure to comply may lead to complications or ineffective treatment.

    • Appropriate Use of Services: Users agree to use the services provided by Upashay Health Services LLP responsibly and solely for the intended healthcare purposes. Any misuse of services, such as providing false health information or using services for non-health-related purposes, will result in termination of access to our platform.

    • Respect for Healthcare Providers: Users must treat healthcare professionals and support staff with respect and dignity. Harassment, abuse, or inappropriate behavior towards staff will not be tolerated and may result in denial of services.

    • Non-Emergency Nature of Services: Users acknowledge that Upashay Health Services LLP services are not meant for medical emergencies. In the event of a life-threatening situation, users must immediately contact emergency medical services (EMS) or visit the nearest hospital.

8. Feedback and Suggestions

We welcome your feedback and suggestions regarding our services. By submitting feedback, you grant Upashay Health Services LLP the right to use your feedback without any obligation to compensate or credit you. Feedback is used to improve our services and user experience.

9. Promotions, Contests, and Sweepstakes

Upashay Health Services LLP may offer promotions, contests, or sweepstakes from time to time. Each promotion will have its own set of rules, which will be provided at the time of the promotion. By participating in any promotion, you agree to comply with the specific rules and these general Terms.

10. In-App Purchases and Subscription Plans

Upashay Health Services LLP does not offer in-app purchases or subscription plans at this time. All services provided through the app or website are pay-per-service for home-based medical care.

11. No Sale of Goods

We do not offer any physical goods or products for sale through our website or app. Our focus is solely on providing home-based healthcare services.

12. Intellectual Property

All content available on the Upashay website and app, including but not limited to text, graphics, logos, and software, is owned by Upashay Health Services LLP and protected by intellectual property laws. You may not use our trademarks, content, or proprietary information without our prior written consent. Unauthorized use of any Upashay Health Services LLP content is strictly prohibited.

13. Limitation of Liability

While we strive to provide high-quality healthcare services, Upashay Health Services LLP will not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. This includes any medical or treatment decisions made as a result of using our services.

By using our services, you acknowledge that Upashay Health Services LLP is not a substitute for emergency care or hospital-based services, and you should always consult a healthcare professional in critical situations.

14. Refund and Cancellation Policy

Refund Policy

At Upashay Health Services LLP, we strive to provide the best home healthcare services. However, if for any reason you are not satisfied or need to cancel a service, the following refund policy applies:

    1. Refund Eligibility:
        • Refunds will be considered only for prepaid services that are canceled prior to the service being delivered.

        • If a healthcare professional (doctor, nurse, physiotherapist, etc.) is unable to attend the scheduled appointment due to unforeseen circumstances and you do not wish to reschedule, you are eligible for a full refund.

        • In cases where the service was partially delivered or the patient was unsatisfied, Upashay Health Services LLP will review the request on a case-by-case basis. A partial refund may be issued based on the situation and at the discretion of Upashay Health Services LLP.

        • Refunds are not applicable once the service has been fully delivered (e.g., completed doctor visit, nurse care session, pathology test).

    1. How to Request a Refund:
        • To request a refund, please contact us via email at support@upashay.com or by phone at +91 86 000 99 845. Please provide your booking details and reason for the refund request.

        • All refund requests must be made within 7 days of the service date.

    1. Processing Refunds:
        • Approved refunds will be processed within 7-10 business days from the date of approval.

        • Refunds will be credited back to the original payment method used at the time of booking.

    1. Non-Refundable Services:
        • Any service that has already been delivered in full.

        • Cancellation requests made after the service has been provided.

        • Medical Equipment Rental fees once the equipment has been delivered and installed.

Service Cancellation Policy

We understand that situations may arise requiring you to cancel or reschedule your service. Our cancellation policy is as follows:

    1. Cancellation Requests:
        • Cancellation of services must be made at least 6 hours before the scheduled appointment time to avoid any charges.

        • If the cancellation is made within less than 6 hours of the appointment time, you will be charged a 50% cancellation fee of the total service cost.

        • In case of no-shows (where the patient is unavailable at the appointment time and does not notify us), the full service fee will be charged.

    1. How to Cancel a Service:
        • You can cancel your service by:
            • You can cancel your service directly through our app. After booking, all your booked and ongoing services will be available on the Orders page. To cancel an ongoing service, simply locate it in the Open Services section and click the Cancel button.

            • Calling us at +91 86 000 99 845.

        • Please include your booking reference, date of service, and reason for cancellation.

    1. Rescheduling:
        • If you wish to reschedule your service, you must do so at least 12 hours before the appointment. Rescheduling is subject to availability, and no additional charges will apply if done within this time frame.

    1. Medical Equipment Rental Cancellation:
        • Equipment rental cancellations made before the delivery and installation will be eligible for a full refund.

        • Once the equipment has been delivered and installed, no refund will be provided for cancellation.

15. Changes to the Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

16. Contact Us

If you have any questions or concerns regarding these Terms, you can contact us via the following methods:

    • Phone Number: +91 86 000 99 845

17. Governing Law

These Terms and Conditions are governed by the laws of the State of Maharashtra, India. Any disputes arising from these Terms will be resolved in the courts located in Maharashtra.

By using our website and app, you confirm that you have read, understood, and agreed to these Terms and Conditions.